Digital White - super shiny web apps

Job Description:
We are seeking an individual to fulfill an account handler / project management position.
You should have agency experience in project management and good knowledge of web design
and application project processes.

You will be given clients and projects to work on with a dedicated team, which you will lead. You should be an excellent communicator, highly organised and have leadership qualities. When not working on client projects you will be concentrating on business operations, that is looking for improvements to our project process, increasing efficiency throughout the company, ensuring that all resources adhere to established company standards and reporting on the success of projects, new initiatives and resources.

Responsibilities – Operational

• Management of client briefs, client documentation, and creation of project proposals, solutions, quotes, timelines and project plans
• Day-to-day management of client’s expectations, your team’s progress and project scope creep
• Client invoicing and financial management
• Direct contact through phone, email and in-person meetings with potential, new and current company clients.
• Dealing with small enquiries and requests in an efficient and client-friendly manner.
• Clients business growth targets

• Production of monthly company reports on client and internal projects, resources and objectives
• Ensuring that Basecamp is fully utilised and suitable for all resources
• Organisation and maintenance of scheduled resources
• Company resource allocation

• Answering the phones

• Basecamp
• Omnigraffle and Omniplan
• Google Docs and Apps
• Mac OSX accustomed
• Apple iWorks or MS Office proficient
• Basic knowledge of Quickbooks

• Prince 2 trained